Terms.

About these terms.

These terms explain how booking, taking part in and cancelling a session works. They apply to one-to-one coaching, mentorship, programmes, group circles, classes and workshops.

By booking a session you agree to these terms. Please read them alongside our privacy policy, which explains how we look after your information.

This page is a template. Replace anything in square brackets with your own details, and have the final wording checked before it goes live.

Coaching, not therapy.

We offer wellness coaching: practical, supportive conversations about rest, movement, habits and balance. Coaching is not counselling, therapy or medical care, and it is not a replacement for them.

If you have a health condition, or are unsure whether coaching is right for you, please speak to your GP first. In an emergency, call 999. For urgent medical help that is not an emergency, call NHS 111.

Booking a session.

Classes and workshops are booked through the Schedule page. One-to-one sessions, mentorship and programmes begin with a short conversation, so we can agree together where to start.

For most sessions you first ask for a place. We hold it for you while we get in touch to confirm and arrange payment, and your booking is confirmed when you receive our confirmation email. Some sessions, such as free tasters, are booked straight away. Places in small groups are limited and given in the order requests are made. If a session is full, you can join its waiting list, and if a place opens up we will let you know straight away.

Payment.

Prices are shown on each service and on the Schedule page, in pounds sterling. [From £00 per session, or set out your prices here.]

[Explain how and when you take payment, for example at the session, or by bank transfer before it.] For programmes, you may pay in full or in [number] instalments.

Cancellations and refunds.

Plans change, and that is fine. Please give us as much notice as you can, so the place can be offered to someone else. You can cancel a class or workshop yourself with the link in your confirmation email.

Session	Notice to cancel	Refund
One-to-one coaching and mentorship	[00] hours before	Full refund, or move to another date
Classes	[00] hours before	Full refund or a credit
Workshops	[00] days before	[Refund terms]
Mind-body Reset Programme	Before the first week	[Refund terms]
Group Coaching Circles	[00] days before	[Refund terms]

Later cancellations and missed sessions are not usually refunded. If something serious has happened, tell us. We will always listen.

If we need to cancel.

Very occasionally we may need to cancel or move a session, for example through illness. If we do, we will let you know as soon as we can and offer you another date or a full refund.

Taking part safely.

Coaching and classes work best when we know a little about you. We ask that you:

• Tell us about any injury, health condition or pregnancy before your first session
• Move within your own limits, and rest whenever you need to
• Arrive a few minutes early, so we can begin unhurried
• Let us know straight away if anything feels wrong

Breathwork and some yoga practices are not suitable for everyone. We will offer alternatives, and you are always free to sit out.

Group sessions.

Circles, classes and workshops work best when everyone feels safe to speak. We ask that what others share in a session stays in the session, and that everyone is treated with care and respect.

We may ask anyone who makes the group feel unsafe to leave.

Our responsibility to you.

We take care to plan and lead every session safely. [Set out your liability wording and insurance details here, checked by a qualified adviser.]

Nothing in these terms limits your rights under UK consumer law.

Changes and governing law.

We may update these terms from time to time. The version shown here, with its date, is the one that applies to new bookings.

These terms are governed by the law of England and Wales.